This policy describes how refunds and cancellations work for Immersive+ subscriptions on imrsvprtl.com.
Immersive+ Subscription
Immersive+ is a recurring monthly digital subscription priced at $14.99 USD per month. When you subscribe, access to Immersive+ features is granted immediately.
Refund Policy
All Immersive+ subscription fees are non-refundable. Because Immersive+ unlocks digital content and AI processing that is consumed the moment it is delivered, we do not offer refunds for:
- Subscription periods that have already begun
- Unused portions of a billing cycle after cancellation
- Accidental purchases (please cancel before your next billing date to avoid the charge)
- Changes of mind after the subscription is active
Exceptions
We will provide a refund in the following limited circumstances:
- Duplicate charges caused by a payment system error
- Fraudulent charges where you did not authorize the transaction
- Extended service outage — if Immersive+ features are unavailable for more than 72 continuous hours due to our fault, we will credit or refund a pro-rated portion of your subscription
- Statutory rights — where applicable law (such as EU/UK consumer protection statutes) grants you a right to withdraw within 14 days AND you have not used the paid features during that period. If you have used Immersive+ features you waive the statutory withdrawal right
Refund requests must be submitted within 30 days of the charge to billing@imrsvprtl.com with your account email, the last 4 digits of the payment method, and the transaction date. Approved refunds are issued to the original payment method within 5-10 business days.
Cancellation
You can cancel your Immersive+ subscription at any time. To cancel:
- Open the app and go to Settings → Subscription
- Click Cancel Immersive+ and confirm
After cancellation, you keep Immersive+ features until the end of your current paid billing period. No further charges will occur.
Chargebacks
If you dispute a charge with your bank without first contacting us, we may suspend your account pending resolution. We strongly encourage you to contact billing@imrsvprtl.com before initiating a chargeback so we can resolve the issue directly.
Free Tier
The free tier of Immersive Character AI is provided at no cost and no refunds apply. Free-tier feature availability may change without notice.
Contact
Billing questions: billing@imrsvprtl.com
General support: support@imrsvprtl.com